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Thread: WOW, not a good expereince

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    WOW, not a good expereince

    new buyer to me, Cbatts74. bit impatient but I can handle that.. his plants took 5 days to arrive.. yes there was a little yellowing on some of the most outer leaves on swords.. not a surprise.. I asked him about his water parameters and he had no idea about anything not even pH. I talked to him for a few emails about what to do with the plants and generally how to care for his brand new first time planted tank.. he decided he wanted a total refund.. I had offered to send more plants. but no total refund.. he also bought things that did not yellow and some things not even alive.. I sent him a partial refund for all the live plants total of 2/3 of total purchase. he then filed a claim on paypal saying I said the plants were fine( not true I said they had been stressed about long box time but except for outer leaves they were green and roots were white and healthy.) then he claimed I took 5 days to answer no there was a period where it took 2.5 days to answer but I was really hoping for a response to my letter instead of just repeating and throwing a tantrum-- his first upset moment with me was when I did not answer during Hurricane Michael but he doesn't care and I understand that.. Now I have done all I can muster for someone that has live extremely viable plants and does not send any pics worth a crap to see his issues. and now he says his plants are dying and it is somehow MY fault even though he received the plants 9 days ago and calls me literally in an email a 'smart ass" wow avoid this one.

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    Last edited by NoFishToday; 10-26-2018 at 07:35 PM.

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